Contact
For comments, feedback or bug reports, email:
- Please put “Discipline ON” in the subject.
- For a bug, it helps to include your iPhone model, the iOS version, the app version (at the bottom of Settings) and what happened.
- Replies may take a few days.
Frequently asked questions
Q. Where are my records stored?
Only on your iPhone. They are never sent to the operator’s servers. Deleting the app deletes your records too.
Q. Can I move my records to a new phone?
Moving to a new iPhone with Quick Start, or restoring from an iCloud backup, carries your records along. To keep a spare copy, use Settings > Moving your records > Export to a file. Import from a file brings it back, replacing all the records on the phone at that point.
Q. The night reminder doesn’t come
Check the following:
- Night reminder is on in the app’s Settings
- Notifications are allowed in iPhone Settings > Notifications > Discipline ON
- You haven’t already closed the day (no reminder comes on a night already closed)
- A Focus such as Do Not Disturb isn’t on
Q. Which day does a close after midnight count for?
Until the time set in Settings > Day ends at (4 AM at first), a close still counts for the day before.
Q. How do I turn off sounds or vibration?
Use Sound effects and Vibration in Settings. In silent mode, only vibration plays.
Q. How do I erase all my records?
Settings > Erase all records. Journals, tasks and goals are all erased, and this can’t be undone.
Q. How do I cancel FOCUS?
In iPhone Settings > your name > Subscriptions. You can also open it from the app’s Settings > Plan > Manage subscription. After you cancel, FOCUS stays until the end of the current period.
Q. How do I get FOCUS back after changing phones or reinstalling?
With the same Apple Account you bought FOCUS with, tap Settings > Restore purchases in the app.
Q. Can I get a refund?
Refunds for App Store purchases are handled by Apple. See Request a refund (Apple Support).